Supplier Satisfaction Survey

Your honest feedback helps Amber understand your experience and strengthen our partnership. This survey is fully anonymous — all responses are managed exclusively by an independent third-party agency.

🔒 Confidential ✅ Third-party conducted 📋 31 Questions | ~9 min

✉️ Your Email Address

Used only to record your response — not shared or stored publicly.

Survey Progress 0 of 31 answered

🤝 Section A — General Relationship & Communication

Q1. Overall satisfaction with Amber as a business partner

Please share your reason or remark

Q2. Clarity and timeliness of communication from Amber's procurement team

Please share your reason or remark

Q3. Ease of raising concerns or escalations with Amber

Please share your reason or remark

Q4. Responsiveness of Amber's point of contact to queries

Please share your reason or remark

⚙️ Section B — Plant & Procurement Process

Q5. Clarity of purchase order documentation and specifications

Please share your reason or remark

Q6. Lead time given for order fulfilment (adequacy of notice period)

Please share your reason or remark

Q7. Consistency and predictability of ordering patterns

Please share your reason or remark

Q8. Handling of changes or amendments to existing orders

Please share your reason or remark

Q9. Gate / entry process and logistical handling at Amber's plant

Please share your reason or remark

🧾 Section C — Finance & Accounts Department

Q10. Adherence to agreed payment terms and schedule

Please share your reason or remark

Q11. Accuracy of invoicing, GRN matching, and deduction processes

Please share your reason or remark

Q12. Turnaround time for resolving invoice disputes or short payments

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Q13. Communication from Finance team regarding payment status / delays

Please share your reason or remark

Q14. Fairness in application of penalties, deductions, or credit notes

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Q15. Clarity and accuracy of the account reconciliation process with Amber

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Q16. Fairness and timeliness of the reconciliation settlement — are outstanding differences resolved promptly?

Please share your reason or remark

🔬 Section D — Quality Department

Q17. Clarity of quality specifications and standards communicated

Please share your reason or remark

Q18. Fairness and transparency of the incoming inspection / rejection process

Please share your reason or remark

Q19. Timeliness of quality feedback and non-conformance communication

Please share your reason or remark

Q20. Amber's quality team's approachability and technical support

Please share your reason or remark

Q21. Consistency in applying quality norms across batches / deliveries

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📈 Section E — Sourcing & Strategic Engagement New

Q22. Transparency and fairness in cost settlement discussions with Amber

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Q23. Amber's approach to cost structuring — reasonableness of cost breakdown expectations

Please share your reason or remark

Q24. Collaborative approach to capacity planning — adequacy of advance forecasts shared by Amber

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Q25. Amber's commitment to ESG (Environmental, Social & Governance) monitoring and shared compliance expectations

Please share your reason or remark

Q26. Frequency and quality of leadership-level meetings / business reviews with Amber

Please share your reason or remark

Q27. Amber's openness to discussing market-driven cost changes and raw material fluctuations

Please share your reason or remark

Q28. Strategic alignment — does Amber treat you as a long-term sourcing partner?

Please share your reason or remark

🎯 Section F — Overall & Strategic Outlook

Q29. Amber's ability to resolve issues and complaints fairly

Please share your reason or remark

Q30. Amber's willingness to build a long-term mutually beneficial partnership

Please share your reason or remark

Q31. Your overall likelihood to continue the supply relationship with Amber

Please share your reason or remark

Responses are confidential and managed exclusively by an independent third-party agency.

Thank you for your feedback!

Your response has been successfully recorded. All findings will be compiled by the third-party agency and shared with Amber's leadership team to drive meaningful improvements in our supplier relationships.

We value your partnership. 🙏